Following the recent launch of Marchday “now that’s what I call customer service”  awards, Tim starts us off.

THIS IS WHAT I CALL CUSTOMER SERVICE!

One good, one bad;

Good – put simply “WEBCHAT”, I was on hold to a customer service helpline to my friends at Barclays trying to get the information about an insurance policy, provided as part of my current account, to fix a leaking pipe that had caused the heating to stop working in the middle of winter.

I pause at this moment as I still can’t get my head around “on hold” and “customer service”.

Then out of the blue a box pops up and asks me if he could help, just like instant messenger. After a short time collecting myself off the floor I had a fantastic experience where all my questions were answered, PDF’s sent and phone numbers issued. Brilliant!

So a tick in the box for use of technology Mr Barclay’s, just need to be able to get the leak fixed next time and not employ the worst and most uncommunicative sub contractor ever. Thanks alot Eaglewarm.

Bad -  What is it about having to present your loyalty card at the time of purchase. £500 worth of paving stones at Homebase, “Oh dear I seem to have forgotten my homebase card”.. “Sorry sir transaction has gone through so there is nothing I can do” he might as well have said “computer says no!” aaaaarrrrrggghhhhh